I’ve said it more than once: If you’re an author associated with Tabetha Jones, Mystic Press or Phoenix Fire publishing, you can contact Createspace to make sure you’re getting paid all of the royalties you’re due from sales of your book. You can find out all sorts of information about your book, how it sells, how it was published, all kinds of interesting little factoids.
Tabetha insists that:
Yes you can call createspace, but here’s the kicker you must know my full name, email, member id, and the person calling must be on the account as an active contact or user for the contact to receive and information.
Need back up on that have createspace give you a call or call them I’m sure they’d be happy to share their information.
That’s how the scam works. If she’s got you convinced that the only source of information you get about the sales of your book is through her, she can tell you anything she wants and pocket the difference.
So who’s right? The scam artist or the consumer advocate?
Let’s settle it right now.
Here’s an email recently received by an author that Tabetha scammed, providing information about a title in question. The author’s name and title information have been blurred out pending further action, but you can clearly see that customer support did provide information about a title that was
handled swindled by Tabetha Jones.
I repeat: If you are an author that wants information about your book that’s been (mis)handled by Tabetha Jones, you can contact Createspace. At first, they’ll tell you that you can’t get any information because you’re not on that account. Tabetha’s absolutely right about that. But then, if you tell them that you want to file a complaint about Tabetha Jones, they’ll talk you through the process and you can get whatever information you want. You CAN get information about your title. All you have to do is file a complaint. You don’t need her full name, account number, and you DO NOT have to be an active member on her account to get information about your book.
Most importantly, you do not have to take Tabetha’s word for anything when it comes to sales reports and other publishing information related to your title. You can find out exactly how many of your titles have sold, how much it’s earned in royalties, and how much you’re supposed to be getting paid.
It’s your book. It’s your work. It’s your money. Empower yourself.